Privacy notice

Who we are

This website belongs to Lidia Lupes, trading as Lidia Health Studio, a self-employed massage therapist at 20 North Road, Loughborough LE11 1LE. Email: info@lidiahealthstudio.co.uk.

For any privacy question, email info@lidiahealthstudio.co.uk or call 07481 995199.

What we collect

When you message Lidia, call her or use the form on this website, she receives the details you choose to share: your name, phone number, email address, the treatment you are interested in, a preferred time and your message.

Please do not send health details through the website form. If something about your health matters for a treatment, Lidia will ask you about it in person.

Why we use it

To reply to you, arrange your appointments and provide the treatment you asked for. The lawful basis is taking steps at your request before providing a service (UK GDPR article 6(1)(b)), and our legitimate interest in answering enquiries (article 6(1)(f)).

Who processes it

The website is hosted by Cloudflare. Messages from the form are delivered by email through Resend and recorded by our website provider so that none are lost. These providers only process the details to deliver the service and may store data outside the UK under appropriate safeguards. We do not sell your details or use them for advertising.

How long we keep it

Enquiries that do not lead to an appointment are deleted within 12 months. Records of appointments are kept only as long as needed to provide the service and meet legal obligations.

Your rights

You can ask to see, correct or delete your information, or object to how it is used. You can also complain to the Information Commissioner's Office (ico.org.uk).

Last updated: November 2026